Analysis of digital social media contribution to supply chain resilience during the COVID-19: digital transformation in pandemic times

The COVID-19 pandemic has had adverse effects in several areas, such as the global supply chain. This study aims to analyze the digital social media contribution to greater resilience in supply chains during the COVID-19 pandemic. The research followed a systematic literature review method to collect articles in seven databases to identify the digital social media contribution for the Supply Chain Resilience during the COVID-19 pandemic. The study identified the leading digital social media contributions to supply chain resilience, such as the firm's competitive advantage, reliable customer communication platforms, and strategic tools to build tacit organizational knowledge with operational and strategic value. The study suggests a future research model on the digital social media applicability in the supply chain to future pandemics. The digital social media contributions identified in the research results may propose strategies to achieve greater resilience in the supply chain. Figure 1 shows the criteria used for the articles included in the systematic literature review, based on Moher's (2010) model that adopts preferred reporting elements for systematic reviews and meta-analyses called PRISMA. The Table 1 presents the results of the systematic literature review organized by keyword to provide a better understanding of how resource effectiveness has so far been adopted in the literature. The research was based on seven databases and they were defined broadly enough to avoid artificial limitations in the documents, but still exclude undesirable results: group 1 (G1): keywords were defined to select documents related to Supply Chain and COVID-19; group 2 (G2): keywords were defined to set records associated with Supply Chain and DSM; group 3 (G3): keywords were defined to select documents related to DSM and COVID-19; group 5 (G5): keywords were defined to set documents related to Social Supply Chain. The Table 2 shows the main social media benefits section provides the main digital social media (DSM) contributions to the supply chain in the COVID-19 pandemic. The Table 3 provides the main impacts caused by the COVID-19 pandemic in the Supply Chain. It shows the articles selected in the review. The Table 4 presents the articles that address the supply chain resilience topic in the COVID-19 pandemic. The key articles along with the main DSM identified are summarized in Table 5.新冠疫情（COVID-19）已在诸多领域产生负面影响，例如全球供应链。本研究旨在分析新冠疫情期间，数字社交媒体（Digital Social Media, DSM）对提升供应链韧性（Supply Chain Resilience）的助力作用。本研究采用系统文献综述（Systematic Literature Review）方法，检索七个数据库中的相关文献，以识别新冠疫情期间数字社交媒体对供应链韧性的贡献。研究明确了数字社交媒体对供应链韧性的核心贡献，包括企业竞争优势、可靠的客户沟通平台，以及可构建兼具运营与战略价值的隐性组织知识的战略工具。本研究提出了一套面向未来大流行场景下数字社交媒体在供应链中应用的未来研究模型。本研究识别出的数字社交媒体贡献，可为提升供应链韧性提供策略参考。 图1展示了本次系统文献综述纳入文献的筛选标准，该标准基于Moher（2010）提出的模型，该模型采用系统评价与元分析首选报告条目（Preferred Reporting Items for Systematic Reviews and Meta-Analyses, PRISMA）。 表1呈现了本次系统文献综述按关键词分类的研究结果，以便更清晰地理解现有文献中资源有效性的应用现状。本研究覆盖七个数据库，其检索范围设置得足够宽泛以避免人为限制文献选取，但同时排除了无关结果：组别1（G1）：关键词用于筛选与供应链及新冠疫情相关的文献；组别2（G2）：关键词用于选取与供应链及数字社交媒体（DSM）相关的文献；组别3（G3）：关键词用于筛选与数字社交媒体（DSM）及新冠疫情相关的文献；组别5（G5）：关键词用于选取与社会供应链相关的文献。 表2展示了核心社交媒体效益板块，该板块梳理了新冠疫情期间数字社交媒体（DSM）对供应链的主要贡献。 表3呈现了新冠疫情对供应链造成的主要影响，并列出了本次综述纳入的相关文献。 表4展示了探讨新冠疫情背景下供应链韧性主题的相关文献。 表5汇总了核心文献及本次研究识别出的主要数字社交媒体（DSM）维度。