Automobile Insurance Company Complaint Rankings: Beginning 2009

The DFS ranks automobile insurance companies doing business in New York State based on the number of consumer complaints upheld against them as a percentage of their total business over a two-year period. Complaints typically involve issues like delays in the payment of no-fault claims and nonrenewal of policies. Insurers with the fewest upheld complaints per million dollars of premiums appear at the top of the list. Those with the highest complaint ratios are ranked at the bottom.

DFS（深度分析系统）根据两年内汽车保险公司业务中消费者投诉支持的百分比，对其在纽约州经营的业务进行排名。投诉通常涉及诸如无过失索赔支付延迟和政策续约等问题。每百万美元保费中支持投诉最少的保险公司位列榜单顶端，而投诉比率最高的则排在榜单底部。