Replication Data for: Understanding homophily of service failure within the hotel guest cycle: Applying NLP-aspect-based sentiment analysis to the hospitality industry

This dataset includes replication data for the paper: "Sann, R., & Lai, P.-C. (2020). Understanding homophily of service failure within the hotel guest cycle: Applying NLP-aspect-based sentiment analysis to the hospitality industry. International Journal of Hospitality Management, 91, 102678. https://doi.org/https://doi.org/10.1016/j.ijhm.2020.102678".本数据集包含下述论文的复现数据：Sann, R. 与 Lai, P.-C.（2020）发表于《国际酒店管理学报》（*International Journal of Hospitality Management*）第91卷，文章编号102678，论文题为《酒店客群周期内服务失败的同质性研究：将基于自然语言处理（Natural Language Processing，简称NLP）的方面情感分析应用于酒店服务业》。相关DOI链接为：https://doi.org/https://doi.org/10.1016/j.ijhm.2020.102678。