World Bank Country Survey 2013 - Bhutan

Abstract
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The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Bhutan or who observe activities related to social and economic development. The World Bank Country Assessment Survey is meant to give the World Bank Group's team that works in Bhutan, greater insight into how the Bank's work is perceived. This is one tool the World Bank Group uses to assess the views of its critical stakeholders. With this understanding, the World Bank Group hopes to develop more effective strategies, outreach and programs that support development in Bhutan. The World Bank Group commissioned an independent consultant to oversee the logistics of this effort in Bhutan.

The survey was designed to achieve the following objectives:
- Assist the World Bank in gaining a better understanding of how stakeholders in Bhutan perceive the World Bank Group;
- Obtain systematic feedback from stakeholders in Bhutan regarding:
· Their views regarding the general environment in Bhutan;
· Their overall attitudes toward the World Bank Group in Bhutan;
· Overall impressions of the World Bank Group's effectiveness and results, project/program related issues, knowledge work and activities, and communication and information sharing in Bhutan; and
· Perceptions of the World Bank Group's future role in Bhutan.
- Use data to help inform Bhutan country team's strategy.

Geographic coverage
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National

Analysis unit
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Stakeholder

Universe
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Stakeholders of the World Bank in Bhutan

Kind of data
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Sample survey data [ssd]

Sampling procedure
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In May and June 2013, 205 stakeholders of the World Bank in Bhutan were invited to provide their opinions on the Bank's assistance to the country by participating in a country survey. Participants in the survey were drawn from among the office of the Prime Minister; the office of a Minister; the office of a Parliamentarian; employees of a ministry, ministerial department, or implementation agency; consultants/contractors working on World Bank Group-supported projects/programs; project management units (PMUs) overseeing implementation of a project; local government officials or staff; bilateral agencies; multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community-based organizations (CBOs); the media; independent government institutions; trade unions; faith-based groups; academia/research institutes/think tanks; and the judiciary branch.

Mode of data collection
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Mail Questionnaire [mail]

Research instrument
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The Questionnaire consists of 9 Sections:

A. General Issues Facing Bhutan:
Respondents were asked to indicate whether Bhutan is headed in the right direction, what they thought were the top three most important development priorities, which areas would contribute most to reducing poverty and generating economic growth in Bhutan, and how to best achieve "shared prosperity".

B. Overall Attitudes toward the World Bank Group:
Respondents were asked to rate their familiarity with the World Bank Group (WBG), the effectiveness of the WBG, as well as the World Bank and IFC, staff preparedness to help Bhutan solve its development challenges, how well the parts of the WBG collaborate in Bhutan, the alignment of the WBG's program with Bhutan's program, the extent to which the WBG should seek to influence the global development agenda, their agreement with various statements regarding the WBG's work, and the extent to which the WBG is an effective development partner. Respondents were also asked to indicate the sectoral areas on which the WBG should focus its resources, the WBG's greatest values and greatest weaknesses in its work, the most effective instruments in helping to reduce poverty in Bhutan, with which stakeholder groups the WBG should collaborate more, and to what reasons respondents attributed failed or slow reform efforts.

C. World Bank Group Effectiveness and Results:
Respondents were asked to rate the extent to which the WBG's work helps achieve development results in Bhutan, the extent to which the WBG meets Bhutan's needs for knowledge services, the extent to which IDA and IFC meet Bhutan's needs for knowledge services, the extent to which the WBG meets Bhutan's needs for financial instruments, the extent to which IDA and IFC meet Bhutan's needs for mobilizing financial resources, and the WBG's level of effectiveness across thirty-two development areas, such as social protection.

D. The World Bank Group's Knowledge Work and Activities:
Respondents were asked to indicate how frequently they consult WBG knowledge work and activities, the areas on which the WBG should focus its knowledge work and activities, and to rate the effectiveness and quality of the WBG's knowledge work and activities.

E. Working with the World Bank Group:
Respondents were asked to rate their level of agreement with a series of statements regarding working with the WBG, such as working with the WBG increasing Bhutan's institutional capacity.

F. Project/Program Related Issues:
Respondents were asked to rate their agreement with statements regarding the WBG's support to the urban and rural sectors in Bhutan, the WBG's development policy credit program, and the WBG's move to a programmatic approach.

G. The Future Role of the World Bank Group in Bhutan:
Respondents were asked to rate how significant a role the WBG should play in Bhutan's development in the near future and how important a role the World Bank and IFC will play in helping Bhutan achieve its economic and social development goals. Respondents were also asked to indicate what the WBG should do to make itself of greater value in Bhutan.

H. Communication and Information Sharing:
Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the WBG, their Internet access, and their usage and evaluation of the WBG's website. Respondents were asked about their awareness of the WBG's Access to Information policy, past information requests from the WBG, and their level of agreement that they use more data from the WBG as a result of the Bank's Open Data policy. Respondents were also asked about their level of agreement that they know how to find information from the WBG and that the WBG is responsive to information requests.

I. Background Information:
Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the WBG, their exposure to the WBG in Bhutan, with which WBG agencies they primarily work, and geographic location.

Response rate
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A total of 132 stakeholders participated in the country survey (64% response rate).

摘要
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世界银行集团致力于评估参与不丹发展或观察与经济社会活动相关的客户和合作伙伴的观点。世界银行国家评估调查旨在为在不丹工作的世界银行集团团队提供更深入的了解，即银行的工作如何被感知。这是世界银行集团用以评估其关键利益相关者观点的工具之一。基于此理解，世界银行集团希望建立更有效的策略、拓展和项目，以支持不丹的发展。世界银行集团委托一位独立顾问监督在不丹开展此项工作的后勤保障。

调查旨在实现以下目标：
- 帮助世界银行更好地理解不丹的利益相关者对世界银行集团的观点；
- 从不丹的利益相关者那里获得系统性的反馈，包括：
· 对不丹总体环境的看法；
· 对世界银行集团在不丹的整体态度；
· 对世界银行集团在不丹的有效性、成果、项目/计划相关问题、知识工作及活动、沟通和信息共享的总体印象；以及
· 对世界银行集团在不丹未来角色的看法。
- 利用数据帮助不丹国家团队制定战略。

地理覆盖范围
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全国

分析单元
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利益相关者

总体
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世界银行在不丹的利益相关者

数据类型
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样本调查数据 [ssd]

抽样程序
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2013年5月和6月，世界银行在不丹的205名利益相关者被邀请通过参与国家调查来提供他们对银行援助该国意见。调查参与者来自总理办公室；部长办公室；议员办公室；部委、部长级部门或实施机构的员工；在世界银行集团支持的项目/计划上工作的顾问/承包商；项目管理单位（PMU）负责监督项目的实施；地方政府官员或工作人员；双边机构；多边机构；私营部门组织；私人基金会；金融部门/私人银行；非政府组织；基于社区的组织（CBO）；媒体；独立政府机构；工会；基于信仰的团体；学术界/研究机构/智库；以及司法部门。

数据收集方式
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邮寄问卷 [mail]

研究工具
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问卷包括9个部分：
A. 不丹面临的普遍问题：受访者被要求表明不丹是否正朝着正确的方向发展，他们认为最重要的三个发展优先事项是什么，哪些领域将对减少贫困和促进不丹的经济增长贡献最大，以及如何最好地实现“共享繁荣”。
B. 对世界银行集团的整体态度：受访者被要求对其对世界银行集团（WBG）的熟悉程度、WBG的有效性、世界银行和国际金融公司（IFC）的工作人员准备帮助不丹解决其发展挑战、WBG在不丹各部分之间的协作程度、WBG的项目与不丹项目的契合度、WBG应寻求多大程度上影响全球发展议程、他们对关于WBG工作的各种陈述的认同程度，以及WBG作为有效发展伙伴的程度进行评级。受访者还被要求表明WBG应重点关注的领域，WBG在其工作中最大的价值和最大的弱点，帮助减少不丹贫困的最有效工具，WBG应与哪些利益相关者群体进行更多合作，以及受访者将失败或缓慢的改革努力归因于什么原因。
C. 世界银行集团的有效性和成果：受访者被要求对WBG的工作在不丹实现发展成果的程度、WBG满足不丹对知识服务的需求程度、IDA和IFC满足不丹对知识服务的需求程度、WBG满足不丹对金融工具的需求程度、IDA和IFC满足不丹动员金融资源的需求程度，以及WBG在包括社会保护在内的三十二个发展领域的有效性水平进行评级。
D. 世界银行集团的知识工作与活动：受访者被要求表明他们多频繁地咨询WBG的知识工作与活动，WBG应重点关注的领域，以及他们对WBG的知识工作与活动的有效性和质量的评级。
E. 与世界银行集团合作：受访者被要求对一系列关于与世界银行集团合作的陈述的认同程度进行评级，例如与世界银行集团合作是否增加了不丹的机构能力。
F. 项目/计划相关问题：受访者被要求对关于WBG支持不丹城市和农村部门的陈述、WBG的发展政策信贷计划以及WBG转向项目化方法的陈述的认同程度进行评级。
G. 世界银行集团在不丹的未来角色：受访者被要求对WBG在不丹近期发展中应扮演的角色的重要性进行评级，以及世界银行和IFC在帮助不丹实现其经济和社会发展目标方面将扮演的角色的重要性。受访者还被要求表明WBG应如何在不丹发挥更大的价值。
H. 沟通和信息共享：受访者被要求表明他们如何获取有关经济社会问题的信息，他们更喜欢从WBG接收信息的渠道，他们的互联网接入情况，以及对WBG网站的浏览和使用评价。受访者还被问及他们对WBG信息公开政策的了解程度，WBG过去的信息请求，以及他们对使用WBG更多数据的认同程度，这归因于银行的开放数据政策。受访者还被问及他们是否知道如何从WBG获取信息，以及WBG是否对信息请求做出响应的认同程度。
I. 背景信息：受访者被要求表明他们目前的位置、专业领域、是否与WBG进行专业合作、在不丹对WBG的接触程度、他们主要与哪些WBG机构合作，以及地理位置。

回应率
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共有132名利益相关者参与了国家调查（回应率为64%）。