Interlending and Document Supply Services at Qatar National Library: A Focus on Multicultural Patron Engagement and Enhancement

This paper examines the diversity of collections accessible through ILDS highlighting the prevalence of requests of materials pertaining to culture, history, and ethnic studies. Data indicates a portion of requested articles and titles falling within this thematic domain, emphasizing its importance to patrons. It also evaluates the current status of cultural and ethnic studies within the ILDS framework and proposes strategies for enhancement. Recommendations include targeted acquisitions, fostering partnerships with institutions specializing in these areas, and advocating for the inclusion of diverse perspectives in collection development policies. Ultimately, the paper underscores the significance of cultural and ethnic studies within ILDS Services at QNL and offers actionable insights for future improvements and advocacy efforts.