RAW data of article entitled "When AI Meets Human: How Hybrid Customer Service Overcomes Task Complexity in E-commerce"
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资源简介：
This dataset includes survey responses (excel), questionnaire items (pdf), and PLS-SEM outputs (pdf) used to analyze the impact of hybrid customer service on purchase intention, with relationship quality as a mediator and task complexity as a moderator.
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Zenodo创建时间：
2026-04-24
