Cloud computing: searching its use in public management environments

Abstract The research investigated the perception about cloud computing (CC) in public management environments. After, from the perspective of information technology (IT) people on those organizations, it has raised views on how IT in the cloud is seen as a solution for government-level service delivery. Then, managers of the top public management of two cities, sought aspects of feasibility, timeliness, necessity and actuality of the CC, for the provision of digital services. Listening revealed CN is known, although misunderstood and will only be effective when the process and community service dimensions are delineated by the municipal management (modeling and implementation). Nevertheless, it was realized that the technology will be absorbed by public information technology and will replace the traditional one-way service delivery, favoring the increase of computational intelligence distributed in social scale and the inclusive participation of the population in the management of cities.摘要 本研究针对公共管理环境中的云计算（Cloud Computing, CC）认知现状展开调研。随后，从相关机构信息技术（Information Technology, IT）从业人员的视角出发，探讨了云计算技术为何被视作政府层级服务交付的可行方案这一议题。针对两座城市的顶级公共管理部门负责人，调研聚焦于云计算在提供数字服务过程中的可行性、时效性、必要性与现实性维度。调研结果表明，尽管云计算（CC）已具备一定社会认知度，但仍存在理解偏差，且仅当市政管理部门厘清流程与社区服务维度（建模与落地实施）时，其应用方能切实发挥效用。尽管如此，本研究发现该技术将被公共信息技术领域吸纳，并将替代传统单向服务交付模式，有利于推动分布式计算智能在社会尺度的普及，同时促进民众更具包容性地参与城市治理。