Survey of the quality of the service July 2021 - Requests for inspection of building files

The dataset contains the details of the replies (*) to the questionnaire for detecting the satisfaction of users who use the online service for requesting surveys and copies of building files, activated in May 2021 in compliance with the indications of the Digital Administration Code (Legislative Decree 82/2005, Article 7(3) - amended by Legislative Decree 179/16, Article 8(1)). The questionnaire can be completed online by the user after applying for the certificate and allows them to express their satisfaction with the accessibility, simplicity and effectiveness of the service. The user accesses the questionnaire via a link received by email at the end of the request. The results of the survey are published monthly on https://www.comune.milano.it/comune/amministrazione-transparente/servizi-distributi/servizi-in-rete. (*) closed questions only本数据集收录了2021年5月上线的、符合《数字行政法典》（立法令第82/2005号第7条第3款，经第179/16号立法令第8条第1款修订）要求的问卷回复详情（*）。该问卷面向申请调研及建筑文件副本的在线服务用户，用于调研其对该服务的满意度。 用户在提交该服务的申请后，可在线填写该问卷，对该服务的可访问性、便捷性与有效性表达自身满意度。用户将在服务申请流程结束时，通过电子邮件接收的链接访问该问卷。 本次调研结果每月发布于以下网址：https://www.comune.milano.it/comune/amministrazione-transparente/servizi-distributi/servizi-in-rete。 (*) 仅包含封闭式问题