Flash Eurobarometer 333 (Consumer Rights in Romania, wave 1)

Consumer rights in Romania.<br>Topics: place and ways of internet use; purchase of the following goods or services over the past two years: electronic or household appliance, package holiday, airline ticket, purchase via the internet or teleshopping, mobile phone company services, consumer credit; problems over the past two years with: shops selling electronic or household devices, travel agencies, airlines, buying on the internet or teleshopping, telephone or mobile phone companies, banks or other credit providers; dealing with the problem; personally experienced misleading advertising or unfair commercial practice over the past two years; self-rated knowledge of consumer rights and interest in additional information regarding: malfunction of recently bought electronic or household devices, unexpected additional fees and charges on credits for the payment of purchases, package holiday differing from brochure, delayed or cancelled flights, dislike of goods ordered via the internet or via teleshopping; first point of information in case of problems with products, services, or sellers; knowledge and use of the services provided by selected institutions and organisations dealing with the protection of consumer rights; most trustworthy sources of information on consumer rights; awareness of campaigns on consumer rights and addressed topics in the last two years; assessment of the current situation in Romania regarding the observance of rules for the protection of consumers by: shops selling electronic or household devices, travel agencies, airlines, internet providers or teleshopping companies, telephone or mobile phone companies, banks or other credit providers; efficiency of the Romanian justice in punishing misleading or cheating businesses.

Demography: age; sex; nationality; age at end of education; occupation; professional position; region; type of community; own a mobile phone and fixed (landline) phone; household composition and household size.

Additionally coded was: respondent ID; type of phone line; date of interview; time of the beginning of the interview; duration of the interview; weighting factor.