MTA NYCT Customer Feedback Performance Metrics: 2017-2022

This dataset includes monthly customer feedback performance metric data for NYCT. For Subways, Buses, Access-A-Ride, MetroCard, and Other NYCT, there is data on the total number of complaints and commendations, and the number of complaints and commendations per 100,000 riders, along with monthly ridership.

本数据集收录了纽约城市交通局（NYCT）每月客户反馈绩效指标数据。涵盖地铁、公交车、无障碍出租车服务（Access-A-Ride）、地铁卡及其他NYCT服务，包含总投诉及表扬次数，以及每十万人投诉及表扬次数，并附有月度客流量数据。