Assessment procedures of mental health services: an integrative review

This integrative review of assessing processes in mental health services, both nationwide and internationally, aimed to identify the dimensions by means of which the services have been evaluated and their contribution to the attention in mental health. Bibliographic survey was conducted during the period February-May 2012, noting the prevalence of three-dimensional qualitative assessing studies. The results reveal greater involvement of professionals, the participation of users and family and the search for better quality of care as factors related to the user's degree of satisfaction. The improvement in health care quality was considered the evaluation biggest contribution.