Quality of service survey March 2023 – Online appointments

The dataset contains the details of the replies (*) to the questionnaire to detect the satisfaction of users using the online booking service for appointments with the offices of the Municipality of Milan, activated since the second half of July 2020 in accordance with the instructions of the Code of the Digital Administration (Legislative Decree 82/2005, Art. 7(3) – as amended by Legislative Decree 179/16, Art. 8(1)). The questionnaire can be completed online by the user after making the reservation and allows him to express satisfaction with the accessibility, simplicity and effectiveness of the service. The user accesses the questionnaire via a link received by email at the end of the booking. The results of the survey are published monthly on the page https://www.comune.milano.it/comune/amministrazione-trasparente/servizi-erogati/servizi-in-rete. (*) closed questions only本数据集收录了用于检测米兰市市政办公室预约在线预订服务用户满意度的问卷回复（*）详情。该服务于2020年7月下旬上线，符合《数字行政法典》（立法法令第82/2005号第7条第3款——经第179/2016号立法法令第8条第1款修正）的相关规定。 用户可在完成预约后在线填写本问卷，针对该服务的可及性、便捷性与有效性表达满意度评价。用户将在预约流程结束后，通过电子邮箱接收的链接访问该问卷。 本次调查的结果每月发布于以下页面：https://www.comune.milano.it/comune/amministrazione-trasparente/servizi-erogati/servizi-in-rete。 (*) 仅包含封闭式问题