Illustrative text conversations excerpts between public health officials and patients (cases and contacts) during the COVID-19 pandemic in Rwanda.

“…” indicates excluded text for brevity. Message types include: ‘(S):’–a ‘system’ message containing customizable content with automated sending; ‘(P):’–a ‘patient’ message containing patient remarks in free text form; and ‘(C):’–a ‘clinician’ message containing clinician remarks in free text form.