NPS of selected car insurance companies in the U.S. 2017-2022

Between 2017 and September 2022, USAA was the car insurer with the highest net promoter score (NPS) in the United States. NPS demonstrates policyholder loyalty and measures how likely customers are to recommend their insurer. USAA received a NPS of 79 percent between 2017 and September 2022.

在2017年至2022年9月期间，美国AA保险公司（USAA）一直位居美国汽车保险行业净推荐值（NPS）首位。净推荐值（Net Promoter Score，简称NPS）是衡量保单持有人忠诚度的指标，它反映了客户向他人推荐其保险公司的可能性。在2017年至2022年9月期间，USAA的NPS达到了79个百分点。