Evaluation of Library Services and Facilities by the Students of BLDE (DU) during the Pandemic COVID-19: A Study

The library plays a significant role in any higher education centre to that provides formation services, resources, and facilities to support its clients for their systematic studies and research activities. This study deals with the awareness and usage of various services and facilities offered by the BLDE (DU) central library during the Pandemic. The research method adopted for this study was a Google Form with a self-designed questionnaire was prepared and circulated randomly among 100 PG students of BLDE-DU, in which 66 were responded. The result revealed that almost all the postgraduate students who responded are aware of the central library's variety of services & facilities. Circulation service is the major service that the PG students utilized following Plagiarism check and Literature search services. The research proposes that user satisfaction assessments be promoted based on the study's results. In addition, library administration should provide training sessions on how to utilise library services effectively on a regular basis. This research adds to the body of knowledge, policy, and practise, especially when it comes to accessing library services and facilities during pandemics like COVID-19.图书馆在各类高等教育机构中扮演着至关重要的角色，可为用户提供系统化学习与科研活动所需的服务、资源与设施，以支撑其学术活动开展。本研究聚焦新冠疫情期间，BLDE（DU）中央图书馆所提供的各类服务与设施的用户知晓度及使用情况。本研究采用的研究方法为：编制自行设计的问卷并将其整合为谷歌表单（Google Form），随后随机向BLDE-DU的100名研究生发放该问卷，最终回收有效回复66份。研究结果显示，参与本次调研的研究生几乎都知晓中央图书馆的各类服务与设施。外借服务为研究生群体的核心使用服务，其次为论文查重与文献检索服务。基于本研究结果，本研究建议应进一步推广用户满意度评估工作。此外，图书馆管理方应定期开展针对图书馆服务高效使用方法的培训活动。本研究丰富了相关领域的知识体系、政策制定与实践经验，尤其为新冠疫情等公共卫生事件期间图书馆服务与设施的获取利用研究提供了有益补充。