Shoulder Repairs and Service Service Requests

Data Custodian: 311 Data Currency Comments: The data will be updated frequently, often multiple times per month. Dataset Description: Service and repair of shoulders. The dataset contains information on customer initiated service requests entered into the City of Windsor 311 system from various channels (phone, email, online self-serve, text, mobile app, chat). 311 manages the service request data for City of Windsor departments and divisions represented in this dataset. As such, 311 consulted the participating divisions and subject matter experts for this release. This data set is extracted electronically from the 311 customer request management system. Data Accuracy Comments: This data represents only a portion of overall City of Windsor services and the number and location of service requests will not be representative of the full range of services provided by the City of Windsor. This data represents requests for service entered into the 311 system initiated from the customer's perspective based on description provided by the customer at the time of contact with 311. However, during the request fulfillment process, it could be determined that the customer's request may not be valid or may need to be adjusted. For example a request for a tree trim is made, but upon investigation by the Forestry department it is determined that the tree is on private property and therefore the responsibility of the property owner to maintain. Review of data should take into consideration the urban attributes and context of the issue being reported, such as vegetation density, population density, age of infrastructure asset, zoning and applicable by-laws, and it should also be noted that multiple reports may be received for the same issue, which can influence results. Attributes: Service Request Description: A text field of the request for service description created within the 311 system. The 311 service creates requests on behalf of the customer and forwards it to the appropriate department or division for action. Department: A text field indicating the department or division responsible to follow up on the request for service. Channel of Service: A text field indicating the channel by which the inquiry was received: phone, email, online, text, or chat. Created Date: Numeric field indicating the date and time the service request was entered into the system. Block: Numeric field representing the block location of the reported service request. If no municipal address exists, this field will be blank. Street: Text field providing the street name location of the reported service request. Ward: Alpha numeric field indicating the political ward associated with the reported service request.数据保管方：311数据 更新说明：本数据集将高频更新，频次通常可达每月数次。 数据集描述：肩部服务与维修。本数据集收录通过多渠道（电话、电子邮件、在线自助服务、短信、移动应用、在线聊天）提交至温莎市(City of Windsor)311系统(311 system)的用户发起的服务请求相关信息。311系统负责管理本数据集中涵盖的温莎市各部门及分支机构的服务请求数据。因此，本次数据发布前，311系统已征询参与本次数据集的各分支机构及相关领域专家的意见。本数据集通过电子方式从311用户请求管理系统中提取。 数据准确性说明：本数据集仅涵盖温莎市整体市政服务的一部分，服务请求的数量与分布无法代表温莎市提供的全部服务范畴。本数据集收录的服务请求均为用户在与311系统对接时，基于自身提交的描述发起并录入311系统的请求，完全从用户视角呈现。但在请求处置流程中，可能会核实发现用户的请求无效，或需进行调整。举例而言，用户提交树木修剪申请，但经林业部门勘查后发现该树木位于私人地块，因此维护责任归属于物业所有者。对本数据集的分析需结合所上报事件的城市属性与应用场景，例如植被密度、人口密度、基础设施资产使用年限、分区规划(zoning)以及适用的地方法规；同时需注意，同一事件可能收到多份上报，这会对分析结果产生影响。 字段说明： 服务请求描述(Service Request Description)：311系统内创建的服务请求描述文本字段。311系统将代用户创建请求，并将其转发至对应部门或分支机构进行处置。 负责部门(Department)：用于标识需跟进该服务请求的部门或分支机构的文本字段。 服务提交渠道(Channel of Service)：用于标识用户提交咨询所使用的渠道的文本字段，涵盖电话、电子邮件、在线渠道、短信及在线聊天。 创建日期(Created Date)：用于标识服务请求录入系统的日期与时间的数值型字段。 街区编号(Block)：用于标识上报服务请求所在街区位置的数值型字段。若无市政地址，则该字段留空。 街道名称(Street)：用于提供上报服务请求所在街道名称的文本字段。 选区编号(Ward)：用于标识与上报服务请求相关的政治选区的字母数字混合型字段。