ACCESS IT Training Program Impact Evaluation 2011-2014 - Nigeria

Abstract
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Over the past decade, the IT Enabled Services - Business Process Outsourcing (ITES-BPO) sector has emerged as a major potential catalyst for social and economic growth in developing countries, attracting large amounts of business from overseas firms that want to outsource call centers, data processing, technical help desks, etc.

As part of efforts to develop globally competitive talent for the ITES-BPO industry in Nigeria, the World Bank, in cooperation with Nigeria’s Government, industry and education system, launched ACCESS Nigeria (Assessment of Core Competence for Employability in the Services Sector) in May 2010.

An assessment instrument was developed to determine the suitability of Nigeria’s talent pool for employment in the sector, as compared to requisite skill standards globally. After a pilot test on 300 students at the University of Lagos, the assessment was given to more than 3,000 final year university students and recent graduates in five cities in Nigeria. Half of the 3,000, chosen at random, were scheduled to participate in a 10-week training program in early 2012.

There were radio advertisements and outreach activities in local universities that attracted 3,018 applicants to the program to which the baseline survey was administered. The endline survey was collected by follow-up calls two years after the program finished and had a total of 1,007 individuals who participated in the training.

To test the effectiveness of training, a rigorous impact evaluation compared the trainees' employment outcomes to those of the control group that does not receive training.

The endline data is used to compare relevant indicators to data from the baseline. Furthermore, this data allows an opportunity to assess the pre-program situation of adolescent girls and young women in many aspects of their lives.

Geographic coverage
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Lagos, Abuja, Kano, Kaduna and Enugu

Kind of data
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Sample survey data [ssd]

Mode of data collection
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Other [oth]

Research instrument
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1) Baseline Questionnaire:
A - Household Module
B - Education Module
C - Employment Module
D - Expenditures Module
E - Social Interactions Module
F - Implicit Associations Test

2) Training Assessment:
A - Attendance
B - Pre-Assessment
C - Post-Assessment

3) Endline Questionnaire:
A - Household Module
B - Employment Module

摘要
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在过去十年间，信息技术支持的服务——商业流程外包（ITES-BPO）行业已崛起为发展中国家社会与经济增长的主要潜在催化剂，吸引了大量海外企业将其呼叫中心、数据处理、技术帮助台等业务外包。作为培养尼日利亚信息技术支持服务行业具有全球竞争力的人才的努力之一，世界银行与尼日利亚政府、行业和教育体系合作，于2010年5月启动了ACCESS尼日利亚项目（服务行业就业核心能力评估）。该项目旨在开发一套评估工具，以确定尼日利亚人才库在就业方面的适宜性，并与全球所需的技能标准进行比较。在拉各斯大学的300名学生中进行试点测试后，该评估被用于尼日利亚五个城市的超过3,000名大学四年级学生和应届毕业生。在这3,000名学生中，随机选取的一半于2012年初参加了为期10周的训练项目。

该项目通过在当地大学进行广播广告和推广活动吸引了3,018名申请人，并对其进行了基线调查。项目结束后两年，通过后续电话收集了终点数据，共有1,007名参与过培训的个人。为了测试培训的有效性，进行了一次严格的效应评估，将接受培训的学员的就业结果与未接受培训的控制组进行了比较。

终点数据被用于将相关指标与基线数据进行比较。此外，这些数据还提供了一个机会，对青少年女孩和年轻女性在生活诸多方面的项目前状况进行评估。
地理覆盖范围
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拉各斯、阿布贾、卡诺、卡杜纳和恩古。
数据类型
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样本调查数据 [ssd]
数据收集方式
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其他 [oth]
研究工具
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1) 基线问卷：
A - 家庭模块
B - 教育模块
C - 就业模块
D - 支出模块
E - 社会互动模块
F - 隐含联想测试

2) 培训评估：
A - 出席情况
B - 预评估
C - 评估后

3) 终点问卷：
A - 家庭模块
B - 就业模块