Service quality survey 2022 - Presentation of TARI declarations

The dataset contains the details of the replies (*) to the questionnaire for detecting the satisfaction of users who use the online service for submitting TARI declarations for domestic users (occupation, cessation, change in non-resident occupants and change in property data), activated in May 2021 in compliance with the indications of the Digital Administration Code (Legislative Decree 82/2005, Article 7(3) - amended by Legislative Decree 179/16, Article 8(1)). The questionnaire can be completed online by the user after applying for the certificate and allows them to express their satisfaction with the accessibility, simplicity and effectiveness of the service. The user accesses the questionnaire via a link received by email at the end of the request. The results of the survey are published monthly on https://www.comune.milano.it/comune/amministrazione-transparente/servizi-distributi/servizi-in-rete. (*) closed questions only本数据集收录了面向本地居民用户的TARI在线申报服务的用户满意度调研问卷的全部回复详情。该服务用于提交居民占用申报、停缴申请、非居民居住者信息变更及房产数据变更类TARI申报材料，于2021年5月正式上线，其合规依据为《数字行政法典》（第82/2005号立法令第7条第3款，经第179/16号立法令第8条第1款修订）。 用户在完成相关证书申请后，可在线填写本问卷，对该服务的可及性、易用性与服务效能表达满意度评价。用户将在申报请求办结后，通过邮件接收的专属链接访问该问卷。 本调研结果每月发布于https://www.comune.milano.it/comune/amministrazione-transparente/servizi-distributi/servizi-in-rete。 （*）本问卷仅包含封闭式问题