HSE website annual survey

Online customer satisfaction surveys of HSE’s website visitors have been conducted in 2010, 2011 and 2013, by a HSE appointed supplier; the research company Join the Dots. Survey results are primarily used to provide a response to an annual Cabinet Office return on website customer satisfaction, and to prioritise improvements to the HSE website. 3,533 people chose to take part in the 2013 survey, 15 of whom took part in more in-depth telephone interviews, conducted in June 2013. 2,570 people chose to take part in the 2011 survey, 15 of whom took part in more in-depth telephone interviews, conducted in October 2011. 5,025 people chose to take part in the 2010 survey, 30 of whom took part in more in-depth telephone interviews, conducted in August 2010. Personal contact details (name, email, phone number) were collected only from participants who volunteered to take part in more in-depth interviews. All participants were asked to provide details of: Age, Gender, First language, Location (GB regions or international), Disability status, Occupation, Employment sector/industry. Individual participant were advised at the start of the survey that responses are held by Join the Dots under a privacy policy.由HSE（Health and Safety Executive）指定的合作调研机构Join the Dots，分别于2010年、2011年及2013年面向HSE网站访客开展了在线客户满意度调研。调研成果主要用于响应内阁办公室年度网站客户满意度汇报要求，并为HSE网站的优化工作优先级排序提供支撑。 2013年调研共有3533名受访者参与，其中15名参与者于2013年6月接受了深度电话访谈；2011年调研共有2570名受访者参与，其中15名参与者于2011年10月接受了深度电话访谈；2010年调研共有5025名受访者参与，其中30名参与者于2010年8月接受了深度电话访谈。 个人联系方式（姓名、电子邮箱、电话号码）的收集仅针对自愿参与深度访谈的受访者。所有受访者均需提供以下信息：年龄、性别、母语、所在地（英国各地区或境外）、残疾状况、职业及就业行业领域。 调研启动之初，已向每位参与者明确告知，其作答内容将由Join the Dots依照隐私保护政策进行存储与管理。