Quality of service survey March 2021 — Online appointments

The dataset contains the details of the replies (*) to the questionnaire for the satisfaction of users who use the online appointment booking service with the offices of the Municipality of Milan, activated from the second half of July 2020 in compliance with the indications of the Digital Administration Code (Legislative Decree 82/2005, art. 7, c.3 — as amended by Legislative Decree 179/16, art. 8, c.1). The questionnaire can be completed online by the user after making the reservation and allows him to express satisfaction with the accessibility, simplicity and effectiveness of the service. The user accesses the questionnaire through a link received by email at the end of the booking. The results of the survey are published monthly on the page https://www.comune.milano.it/comune/amministrazione-trasparente/servizi-erogati/servizi-in-rete. (*) only closed questions本数据集收录了使用米兰市政办公室在线预约服务的用户满意度问卷的回复详情（*）。该服务于2020年7月下旬上线，符合数字行政法典（Digital Administration Code）第82/2005号立法令第7条第3款——经第179/2016号立法令第8条第1款修订的相关规定。 用户完成预约后，可在线填写该问卷，对服务的可访问性、便捷性与有效性表达满意度。用户可通过预约结束时收到的电子邮件中的链接访问该问卷。 该调研结果每月发布于以下页面：https://www.comune.milano.it/comune/amministrazione-trasparente/servizi-erogati/servizi-in-rete。 (*) 仅包含封闭式问题