Classification of characteristics that allow to evaluate the expected or received care (ISTAC: CL_SURVEYS_QUALITY_ATTENTION)

This classification includes phrases that allow evaluating the quality of the care expected or received in services or centers, both from the point of view of users and potential users. As users, the phrases refer to the care received and, as potential users, to the quality of care you would expect to receive.本分类任务所涵盖的短语，可用于从现有用户与潜在用户的双重视角，评估各类服务机构或场所中，用户所预期获得或实际已接收的照护质量。其中，面向现有用户的短语指代其实际获得的照护服务；面向潜在用户的短语，则指代其期望获得的照护服务质量。