Study of satisfaction of the users of the Day Centers

Satisfaction survey of the users of the Day Centers. The purpose of this study is to know the value that users perceive from Day Centers, as well as to obtain an overview of their needs and expectations. This makes it possible to review the implementation of the areas of improvement detected in previous studies. The Day Centers are non-residential facilities of social services where socio-health, preventive and rehabilitative care is given to the elderly, on a day-time basis to prevent or compensate for the loss of autonomy. The objective is to provide socio-health care that prevents and compensates for the loss of autonomy, providing support to their relatives or caregivers, delaying institutionalisation and facilitating the stay in their usual environment. They are aimed at persons over the age of 65, or exceptionally under that age. The centres offer different services and programs: Reception programme. Comprehensive and interdisciplinary assessment of the personal and family situation. Health care programme. Psychological care program to be provided at the Day Centers for the elderly with cognitive impairment, Alzheimer’s disease and other dementias. Family Support Service. Grooming and Personal Care Service. Food and Nutrition Service. Adapted Transportation Service. The survey explores aspects of the service related to its notoriety, impact, organisation and provision, team of professionals or global valuation, as well as some instruments for prioritising improvements.本调研为日间照料中心（Day Centers）使用者满意度调研。本研究旨在了解使用者对日间照料中心的感知价值，并全面掌握其需求与期望，以此助力复盘既往研究中识别出的待改进领域的落地情况。日间照料中心为非寄宿制社会服务设施，面向老年人提供日间社会健康、预防与康复照护服务，以预防或代偿其自理能力丧失。其核心目标为提供可预防与代偿自理能力丧失的社会健康照护服务，为家属或照护者提供支持，延缓机构化安置进程，并帮助老年人维持在熟悉环境中的居住状态。该中心服务对象为65周岁以上人群，特殊情况下可放宽至未满65周岁者。该中心提供多项服务与活动：接待服务、个人与家庭状况综合跨学科评估服务、医疗照护服务、针对存在认知障碍、阿尔茨海默病（Alzheimer’s disease）及其他痴呆症的老年群体的专属心理照护服务、家庭支持服务、仪容整理与个人照护服务、饮食与营养服务、适配性接送服务。本次调研涵盖服务的知名度、影响力、组织与供给情况、专业团队配置或整体评价等维度，同时纳入部分用于优先级划分待改进项的评估工具。