Video: Helping patients feel at ease - relationship-building strategies for health professionals

Many people feel anxious, worried, or nervous when seeking healthcare - not just about their health, but about how they might be treated by healthcare professionals. They worry that their concerns won't be taken seriously or that they won't be listened to. This can prevent them from opening up to healthcare professionals or even seeking help in the first place.This video outlines 4 key strategies that healthcare professionals, from any discipline and working in any healthcare setting, can use to help patients feel comfortable and at ease within the healthcare encounter.

许多人在就医时会感到焦虑、担忧或紧张——这种情绪不仅源于对自身健康状况的顾虑，更来自对医护人员诊疗态度的不安。他们担心自身的诉求无法得到重视，或是根本不被倾听。这类情绪可能会阻碍患者向医护人员坦诚表达，甚至让他们一开始就不愿寻求医疗帮助。本视频梳理了4项核心策略，任何学科背景、在任何医疗场景下工作的医护人员均可采用，以帮助患者在就医过程中感到放松自在。