Satisfaction study of families using Casa Grande centers

The purpose of this survey is to know the degree of satisfaction and receive suggestions for improvement from Casa Grande users. Casa Grande provides a community and reception resource, open to all families, fathers, mothers or caregivers, with children under 4 years old living in the city of Madrid. It offers a place to interact and bond by sharing experiences of play and relationship, among themselves, as well as with other families. A space in which the daily concerns related to the upbringing and care of children in charge can be raised, shared and contained. Among the services offered are the following: Welcome to the family group. Spaces for drawing and free play for girls and boys or adult person, (there are two differentiated spaces for children up to a year and a half, and another for older children). Accompaniment and listening to the discomforts and concerns that arise in the day to day in the parental function of the parents. Group reflective informational spaces or other activities that respond to the demands of families. Farewell of the day with the pet of the center. The perception is measured annually with the service provided.本调研旨在了解卡萨格兰德（Casa Grande）用户的满意度水平，并收集相关改进建议。卡萨格兰德面向马德里市内所有家有4岁以下儿童的家庭、父母或看护者，提供社区与接待类资源。该平台为家长间、家长与其他家庭间搭建了互动联结的空间，通过分享育儿游戏与日常相处经验促进彼此的交流与情感联结；同时也为照料者提供了可提出、分享并纾解育儿照护相关日常顾虑的场所。其提供的服务具体如下：家庭团体迎新活动；面向儿童与成人的绘画及自由游戏区域（设有两个针对1岁半及以下儿童的专属空间，以及一个面向大龄儿童的区域）；对父母在育儿日常中产生的困扰与顾虑提供陪伴与倾听服务；团体反思性学习空间，以及响应家庭需求的其他活动；每日活动结束后与中心宠物的告别环节。用户对服务的感知满意度将每年结合所提供的服务开展测评。