Quality of service survey May 2021 - Requests for biographical certificates

The dataset contains the details of the replies (*) to the questionnaire for detecting the satisfaction of users who use the online service for requesting birth certificates, activated from the second half of November 2020 in compliance with the indications of the Digital Administration Code (Legislative Decree 82/2005, Article 7(3) - amended by Legislative Decree 179/16, Article 8(1)). The questionnaire can be completed online by the user after applying for the certificate and allows them to express their satisfaction with the accessibility, simplicity and effectiveness of the service. The user accesses the questionnaire via a link received by email at the end of the request. The results of the survey are published monthly on https://www.comune.milano.it/comune/amministrazione-transparente/servizi-distributi/servizi-in-rete. The survey on the online service for requesting birth certificates ended on 29 December 2022. (*) closed questions only本数据集包含用于调研出生证明在线申办服务用户满意度的调查问卷回复详情。该服务于2020年11月下旬启用，其上线严格遵循《数字行政法典》（立法令第82/2005号第7条第3款，经第179/2016号立法令第8条第1款修订）的相关规定。 用户在完成出生证明申办流程后，可在线填写本问卷，用以表达对该服务可及性、便捷性与实效性的满意程度。用户将在申办流程结束后，通过电子邮件接收的链接访问该问卷。 该调研结果每月发布于https://www.comune.milano.it/comune/amministrazione-transparente/servizi-distributi/servizi-in-rete。 本次针对出生证明在线申办服务的调研于2022年12月29日正式结束。 (*) 仅包含封闭式问题