Replication Data for customer complaint handling in customer dining service

This rich dataset of customer complaint handling is in an industrial service management context. The dataset may help leading to more realistic complaint handling theoretic and analytic studies and more effective knowledge intelligence approaches for handling recommendations.

本数据集涵盖工业服务管理场景下的客户投诉处理相关数据，内容丰富详实。该数据集可为更具现实参考价值的投诉处理理论与分析研究，以及面向投诉处理推荐的高效知识智能方法研发提供有力支撑。