Catalogue of quality service and policy details, on the Open Repository of Knowledge of the City Council of Barcelona (BCNROC)

Documents in which an organisation publishes the services it offers and their level of quality, the commitments it has acquired regarding its customers and the mechanisms available to them for making suggestions or complaints此类文档为某机构发布其所提供的服务及其质量等级、针对客户作出的各项承诺，以及可供客户提出建议或投诉的相关机制的文档。