Good Practice in Job Services Australia

This report examines the practices used by providers of Job Services Australia (JSA) employment services to achieve high levels of performance in employment outcomes and high quality services. It does this by examining the relationships between quantifiable provider site characteristics as measured by JSA Star Ratings and Quality Framework measures, and the intrinsic factors that job seekers, employment consultants and employers speak about when describing a “quality service”. This report is provided by Department of Jobs and Small Business (previously Department of Employment).

本报告聚焦澳大利亚就业服务（Job Services Australia, JSA）机构为达成卓越的就业成果绩效与高品质服务所采用的运营实践。研究通过分析两类要素间的关联展开：一是由JSA星级评级与质量框架指标量化的机构站点特征，二是求职者、就业顾问及雇主在描述"优质服务"时所提及的内在影响因素。本报告由澳大利亚就业与小企业部（原就业部）发布。