This dataset contains the data and computational artifacts supporting the study, "Beyond Tickets and Texts: Addressing Challenges in AI-driven Customer Service" It includes the abstract corpus used fo
The folder contains everything that is needed to reproduce findings, figures and tables presented in the following publication: Krasselt, J., & Dreesen, Ph. (2024). Topic models indicate textual about
Fileset containing abstracts from #dh2013 conference, topic modeling output, and Gephi files visualizing the correlations of abstracts to abstracts via shared topics, and topics to topics via shared a