Toward an Understanding of the Economics of Apologies: Evidence from a Large-Scale Natural Field Experiment
收藏NBER2019-03-01 更新2025-01-04 收录
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https://www.nber.org/papers/w25676
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资源简介：
We use a theory of apologies to design a nationwide field experiment involving 1.5 million Uber ridesharing consumers who experienced late rides. Several insights emerge from our field experiment. First, apologies are not a panacea: the efficacy of an apology and whether it may backfire depend on
提供机构：
美国国家经济研究局
创建时间：
2019-03-01
