Toward an Understanding of the Economics of Apologies: Evidence from a Large-Scale Natural Field Experiment
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We use a theory of apologies to design a nationwide field experiment involving 1.5 million Uber ridesharing consumers who experienced late rides. Several insights emerge from our field experiment. First, apologies are not a panacea: the efficacy of an apology and whether it may backfire depend on
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美国国家经济研究局创建时间：
2019-03-01
