Survey on the quality of the service February 2022 - Requests for inspection of building files

The dataset contains the details of the replies (*) to the questionnaire for detecting the satisfaction of users who use the online service for requesting surveys and copies of building files, activated in May 2021 in compliance with the indications of the Digital Administration Code (Legislative Decree 82/2005, Article 7(3) - amended by Legislative Decree 179/16, Article 8(1)). The questionnaire can be completed online by the user after applying for the certificate and allows them to express their satisfaction with the accessibility, simplicity and effectiveness of the service. The user accesses the questionnaire via a link received by email at the end of the request. The results of the survey are published monthly on https://www.comune.milano.it/comune/amministrazione-transparente/servizi-distributi/servizi-in-rete. (*) closed questions only本数据集收录了用于调研使用在线服务的用户满意度的问卷回复（*）详情。该在线服务于2021年5月上线，可用于申请调研服务与建筑文件副本，其运行符合《数字行政法典》（立法令第82/2005号第7条第3款，经立法令第179/16号第8条第1款修订）的相关规定。 用户在提交证书申请后，可在线填写该问卷，对该服务的可及性、便捷性与实效性表达自身满意度。用户可在申请流程结束后，通过邮件接收的链接访问该问卷。 本调查结果每月发布于https://www.comune.milano.it/comune/amministrazione-transparente/servizi-distributi/servizi-in-rete。 （*）仅包含封闭式问题