Extraction data_PRISMA.xlsx

One of the key success factors of the digital transformation of governments is the uptake of e-government services by all the population. The objectives of this article are to apply an innovative approach to the study of digital inclusion: first, extract proposals to guide the implementation of public policies; second, validate the evidence of the proposals using a standardized scientific technique to evaluate social interventions, PRISMA 2020 in accordance with a specific protocol developed in accordance with a specific protocol developed to identify barriers, drivers and proposals involved. Age, education, digital skills, and income were the most frequent factors that appeared in our sample. Most recommended proposals were based on citizens´ education, either through information campaigns or by the creation of training programs targeted at the most vulnerable groups. Besides, more qualitative studies are needed to have an in-depth understanding of this phenomenon.