Positive impacts of AI usage on customer service metrics worldwide 2023

In 2023, the most positive impact of AI on customer service metrics was in resolution time, with almost 70 percent of customer service leaders who claimed this was the case. Joint-second in the list were costs and employee satisfaction with 65 percent of respondents who stated AI had a positive impact on these customer service metrics.

在2023年，人工智能对客户服务指标最显著的积极影响体现在解决时间上，高达70%的客户服务领导者声称人工智能在此方面取得了显著成效。紧随其后的是成本和员工满意度，65%的受访者表示人工智能对这些客户服务指标产生了积极影响。