十堰市经开区-其他服务业-市长热线信息数据

该数据资源为湖北省十堰市经开区政务服务局在履行政务服务便民职责过程中产生，包含工单编号、来电时间、工单标题、处理科室等核心要素，完整记录了市民通过12345热线反映的市政设施维护、市容环境管理、公共服务咨询等民生诉求全流程信息。该数据可用于分析十堰经开区民生诉求时空分布特征，评估部门响应效率与服务质量，优化"接诉即办"工作机制。

This dataset is generated by the Government Service Bureau of the Economic and Technological Development Zone (ETDZ) in Shiyan City, Hubei Province, during the performance of its public-oriented government service duties. It includes core elements such as work order ID, call time, work order title, and handling department, and fully records the full-process information of people's livelihood demands including municipal facility maintenance, urban environmental management, public service consultation, etc., submitted by citizens via the 12345 hotline. This dataset can be utilized to analyze the spatiotemporal distribution characteristics of people's livelihood demands in the Shiyan ETDZ, evaluate the response efficiency and service quality of relevant departments, and optimize the "respond to complaints immediately" working mechanism.

搜集汇总

背景与挑战

背景概述

该数据集包含十堰市经开区12345热线受理的民生诉求工单信息，涵盖工单编号、处理科室等核心字段，可用于分析区域诉求分布特征及优化政务服务流程。