Disability inclusive disaster risk reduction with culturally and linguistically diverse (CALD) communities in the Hawkesbury-Nepean region

This project was a collaboration between Infrastructure NSW (INSW), SSI, and NSW State Emergency Services (NSW SES) to deliver Person-Centred Emergency Preparedness (PCEP) workshops to CALD communities in the Hawkesbury-Nepean Valley. After attending training on PCEP conducted by the second author and INSW in collaboration with Penrith and Hawkesbury Local Councils in 2018, SSI management adopted the PCEP toolkit (Villeneuve et al., 2018) as a key resource for developing awareness and preparedness in CALD communities. SSI collaborated with the third and fourth authors to develop capacity in SSI-AL staff in using PCEP with the goal of leveraging the community development and engagement role of SSI-AL staff to increase personal emergency preparedness of the CALD communities they serve.

Three key products were co-produced from these capacity development sessions with SSI-AL staff for engaging with their communities:
1. A PowerPoint presentation overviewing the PCEP in simple terms for CALD communities;
2. A Flyer about PCEP that directed service users to the open access, online resources;
3. An interactive discussion-based activity about preparedness, capabilities and support needs.

The intent of the project was to focus on CALD communities living in the Hawkesbury-Nepean valley floodplain, including people with disability. Co-production of the PCEP workshops for this population emerged from this collaboration.

Data was drawn from both the service providers and workshop attendees. In order to understand the service provider’s experience of implementing the PCEP workshops, semi structure interviews were conducted with all five SSI-AL staff. Questions related to the process undertaken to engage communities for PCEP workshops, motivations of community groups for participating, if outcomes were achieved, challenges experienced, sustainability of ongoing workshops and training needs. These interviews were analysed thematically. Workshop participant interviews and evaluation questions were related to PCEP and included preparedness for emergency and natural disasters in their area, challenges they may experience in the event of a disaster in their community, and assets and resources they could rely on/require if there is an emergency. The demographic data and workshop evaluations were analysed from tabulation of the data, and responses to open questions were analysed thematically.

Co-production has proven to be a useful approach for collaborating with service providers of CALD communities to raise awareness of disaster risk reduction. SSI provided links to culturally diverse community groups and were instrumental in the planning and implementation of workshops using the PCEP tool for DIDRR. However, as part of the process of collaborating with community agencies, shortcomings in recruitment were identified.

本项目由新南威尔士州基础设施局（Infrastructure NSW, INSW）、SSI以及新南威尔士州应急服务局（NSW State Emergency Services, NSW SES）合作开展，旨在为霍克斯伯里-内皮尔山谷（Hawkesbury-Nepean Valley）内的文化与语言多元（Culturally and Linguistically Diverse, CALD）社区提供以个人为中心的应急准备（Person-Centred Emergency Preparedness, PCEP）工作坊。
2018年，SSI管理层参与了由第二作者与INSW联合彭里斯地方议会及霍克斯伯里地方议会开展的PCEP培训后，将PCEP工具包（Villeneuve等，2018）作为提升CALD社区应急意识与应急准备能力的核心资源。SSI与第三、第四作者合作，针对SSI-AL员工开展PCEP使用能力建设，旨在依托SSI-AL员工的社区发展与参与职能，提升其所服务的CALD社区居民的个人应急准备水平。

本次与SSI-AL员工开展的能力建设研讨中，共同产出了三项用于对接社区的核心成果：
1. 面向CALD社区以通俗语言阐释PCEP的"PowerPoint"演示文稿；
2. 介绍PCEP的宣传折页，指引服务对象获取开源在线资源；
3. 围绕应急准备、自身能力与支持需求展开的互动式研讨活动。

本项目的服务重点为霍克斯伯里-内皮尔山谷洪泛区内的CALD社区，其中包括残障人士群体。本次合作由此衍生出针对该群体的PCEP工作坊共创模式。

本研究的数据来源于服务提供商与工作坊参与者双方。为了解服务方开展PCEP工作坊的实践体验，研究团队对全部5名SSI-AL员工开展了半结构化访谈。访谈问题涵盖对接社区参与PCEP工作坊的流程、社区团体参与的动机、工作坊目标是否达成、遇到的挑战、后续工作坊的可持续性以及培训需求等内容。随后对访谈资料开展主题分析。针对工作坊参与者的访谈与评估问题均围绕PCEP展开，内容包括所在地区的应急与自然灾害准备情况、社区遭遇灾害时可能面临的挑战，以及应急场景下可依托或需要的支持资源与资产。研究团队通过数据制表对人口统计资料与工作坊评估结果进行分析，并对开放式问题的回复开展主题分析。

实践证明，共创模式是与CALD社区服务提供商合作、提升灾害风险降低意识的有效路径。SSI为研究团队对接多元文化社区团体提供了支持，并在依托PCEP工具开展DIDRR相关工作坊的规划与实施过程中发挥了关键作用。然而，在与社区机构合作的过程中，研究团队发现了招募环节存在的短板。