STREAM FI04_02 Customer answer rate (KPI)

The answer rate percentage measures the customer answer rate (as a percentage) to the user comprehencive experience questionnaires provided during the pilot phase. This KPI consists of one single value: customer_answer_rate(%)=(#_of_answered_questionnaires)/(#_of_sent_questionnaires)×100 #_of_asnwered_questionnaires: number of full questionnaires sent to the pilot customers #_of_sent_questionnaires: number of full questionnaires that have been answered