Dog Complaint Humane Society Service Requests

Data Custodian: 311 Data Currency Comments: The data will be updated frequently, often multiple times per month. Dataset Description: Reports of dogs at large without owner, exposed to elements, tethering, concerns of wellbeing and care. The dataset contains information on customer initiated service requests entered into the City of Windsor 311 system from various channels (phone, email, online self-serve, text, mobile app, chat). 311 manages the service request data for City of Windsor departments and divisions represented in this dataset. As such, 311 consulted the participating divisions and subject matter experts for this release. This data set is extracted electronically from the 311 customer request management system. Data Accuracy Comments: This data represents only a portion of overall City of Windsor services and the number and location of service requests will not be representative of the full range of services provided by the City of Windsor. This data represents requests for service entered into the 311 system initiated from the customer's perspective based on description provided by the customer at the time of contact with 311. However, during the request fulfillment process, it could be determined that the customer's request may not be valid or may need to be adjusted. For example a request for a tree trim is made, but upon investigation by the Forestry department it is determined that the tree is on private property and therefore the responsibility of the property owner to maintain. Review of data should take into consideration the urban attributes and context of the issue being reported, such as vegetation density, population density, age of infrastructure asset, zoning and applicable by-laws, and it should also be noted that multiple reports may be received for the same issue, which can influence results. Attributes: Service Request Description: A text field of the request for service description created within the 311 system. The 311 service creates requests on behalf of the customer and forwards it to the appropriate department or division for action. Department: A text field indicating the department or division responsible to follow up on the request for service. Channel of Service: A text field indicating the channel by which the inquiry was received: phone, email, online, text, or chat. Created Date: Numeric field indicating the date and time the service request was entered into the system. Block: Numeric field representing the block location of the reported service request. If no municipal address exists, this field will be blank. Street: Text field providing the street name location of the reported service request. Ward: Alpha numeric field indicating the political ward associated with the reported service request.数据保管方：311数据 数据更新说明：本数据集将进行高频更新，通常每月更新多次。 数据集说明：本数据集聚焦无人牵领的流浪犬、暴露于户外环境的犬只、被栓系犬只以及涉及犬只福利与照料的各类诉求。本数据集收录了温莎市311系统通过多渠道（电话、电子邮件、在线自助服务、短信、移动应用、在线聊天）接收的用户发起的服务请求。311平台负责管理本数据集所覆盖的温莎市各部门及业务分区的服务请求数据，因此本次数据发布前，311已征询参与部门与相关领域专家的意见。本数据集从311客户请求管理系统中以电子方式提取。 数据准确性说明：本数据集仅涵盖温莎市整体服务的一部分，服务请求的数量与分布无法代表温莎市提供的全部服务范畴。本数据集收录的服务请求均基于用户联系311时提供的描述，从用户视角发起并录入311系统。但在工单处置流程中，可能会核实发现用户的请求并不合规，或需要进行调整。例如，用户提交树木修剪申请，但经林业部门核查后确认该树木位于私人地块，因此修剪维护责任归属于物业所有者。在对本数据集进行分析时，需结合所报告问题的城市属性与背景情况，例如植被密度、人口密度、基础设施资产使用年限、土地分区及适用的地方法规；同时需注意，同一问题可能收到多份上报，这会对分析结果产生影响。 字段说明： 服务请求描述：311系统内创建的服务请求描述文本字段。311平台将代用户创建工单，并转发至对应部门或业务分区进行处置。 负责部门：用于标识负责跟进该服务请求的部门或业务分区的文本字段。 服务渠道：用于标识咨询接收渠道的文本字段，涵盖电话、电子邮件、在线渠道、短信或在线聊天。 创建时间：数值型字段，标识服务请求录入系统的日期与时间。 街区：数值型字段，标识上报服务请求的街区位置。若无市政地址，则该字段留空。 街道：文本字段，提供上报服务请求的街道名称及位置。 选区：用于标识上报服务请求所属政治选区的字母数字混合型字段。