ASSESSMENT OF TOTAL QUALITY MANAGEMENT (TQM) IN J&K TOURISM
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Total Quality Management (TQM) has been widely accepted as a means ofimproving business competitiveness and customer satisfaction. The businessorganizations across industry sectors aspiring to become customer-oriented,emphasizes on quality of services will have to implement the TQM concepts. Theeffective implementation of TQM hinges on the identification of key TQM practices; it isinteresting to know a set of TQM practices which will make improves companyperformances.
创建时间：
2014-06-23
