From Complaint to Action: Technology-Enabled Quality Improvement from Consumer Reviews
收藏NBER2026-03-01 更新2026-03-14 收录
下载链接：
https://www.nber.org/papers/w34934
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资源简介：
This paper examines how adopting an automated review monitoring system (ARMS) allows restaurants to translate consumer feedback into operational quality improvements. ARMS provides automated alerts for negative reviews and facilitates back-end work ticket management, reducing the costs of
提供机构：
美国国家经济研究局
创建时间：
2026-03-01
