Measuring the Quality of Higher Education in Bangladesh: A Study on University of Dhaka

Education is one of the most important basic needs that shape the structure of a nation. Ensuring the quality of higher education is the major concern of a developing country like Bangladesh. Though both public and private universities have been playing a great role in this regard but still people are fascinated and have a great desire for studying in The University of Dhaka. In recent years, the quality of education of Dhaka University fell in front of questions. This paper is an attempt to determine the quality of higher education in Bangladesh by measuring the service quality of the University of Dhaka, the most prominent educational institution for higher studies, based on the responses of the students. The paper has identified five independent variables to evaluate the overall quality of the service provided to the students. The variables are tangibility, responsiveness, assurance, reliability and empathy. The study has made a survey of 200 respondents over the university students, both who are studying and who have already completed their graduation. The study has not found out highly satisfactory responses from the respondents. The regressive value shows there is mediocre level of satisfaction among the respondents on the quality issues. Why the students are not overall satisfied and specifically on which criteria they are not satisfied have been clearly demonstrated in this paper. The study has also recommended along with the findings what new adjustments the university authority make in this context.

教育是塑造国家结构的核心基本需求之一。保障高等教育质量，是孟加拉国这类发展中国家的核心关切。尽管公立与私立高校在此领域均发挥了重要作用，但民众仍对达卡大学（University of Dhaka）抱有浓厚向往，渴望入该校求学。近年来，达卡大学的教育质量饱受质疑。本研究旨在以孟加拉国最顶尖的高等教育学府——达卡大学的学生反馈为依据，通过评估该校的服务质量，研判孟加拉国整体高等教育质量现状。本研究选取五大独立变量以评估面向学生的服务整体质量，分别为有形性（tangibility）、响应性（responsiveness）、保证性（assurance）、可靠性（reliability）与移情性（empathy）。本研究针对该校在校生与已毕业校友共200名受访者开展了问卷调查。调研结果显示，受访者并未给出高度满意的评价；回归分析结果表明，受访者对该校教育质量的满意度处于中等水平。本研究清晰阐释了学生整体满意度不足的原因，以及具体哪些维度未能令学生满意。同时，本研究结合调研结果，就该校管理部门应作出的针对性调整提出了相关建议。