Improving Human-Centric Software Defect Reporting and Management

Human-centric design prioritises user needs in software development, focusing on how users want to perform tasks rather than adapting to the software. Neglecting these needs often leads to "human-centric defects" (HCDs)—subjective issues arising from unmet human preferences or expectations. HCDs stem from user-specific factors like technical knowledge, privacy, demographics, and language differences. This research explores the perception and management of HCDs in software engineering, identifying challenges in understanding, reporting, and addressing them. Conducted in three phases, it examines current practices, defect reporting tools, and develops innovative prototypes to enhance HCD management, ultimately improving user-centric software development practices.