Do perceived supervisor and co-worker support mitigates work-family conflict among nurses in Bangladesh? The moderating effect of technostress

Nowadays, striking a work-home balance is important in most professions, and the nursing profession is no exception. In Bangladesh, nurses experience a significant imbalance between their professional and personal lives due to issues like a heavy workload, a lack of staff, a high turnover rate, an unfavorable work environment, poor management practices, and a lack of organizational resources. For that reason, this study aims to understand how to mitigate the high work-family conflict among nurses in the healthcare sector in Bangladesh. A cross-sectional survey research design was used in this study. Participants were selected by using the simple random sampling method. Data were collected from 386 nurses in five selected hospitals in Bangladesh. The results revealed that perceived supervisor and co-worker support has a significant negative effect on work-family conflict. This study also demonstrated the moderating effect of technostress on the association between perceived supervisor support and work-family conflict. However, conservation of resources theory did not support the moderating effect of technostress on the relationship between perceived co-worker support and work-family conflict. The findings of this study have expanded the literature on work-family conflict in the nursing profession with the conservation of resources variables: resource loss and resource gain. Practically, hospital managers should highlight the long-term benefits of health information technology to care providers by demonstrating how it is valuable to their careers and keeps patients healthy and safe. This study proposed to investigate and contrast the perspectives of other healthcare professionals, including support staff, physicians, and management. Future studies should also emphasize longitudinal research designs that incorporate cause-and-effect relationships to achieve better results.

如今，在多数行业中实现工作与家庭的平衡至关重要，护理行业亦不例外。在孟加拉国，由于工作量繁重、人员配备不足、人员流动率高、工作环境不佳、管理不善以及组织资源匮乏等问题，护士群体的职业生活与个人生活之间存在显著失衡。为此，本研究旨在探究如何缓解孟加拉国医疗行业护士群体中高强度的工作-家庭冲突（work-family conflict）。本研究采用横断面调查研究设计（cross-sectional survey research design），通过简单随机抽样法（simple random sampling method）选取研究对象，共从孟加拉国5所选定医院的386名护士处收集到调研数据。研究结果显示，感知到的上级与同事支持对工作-家庭冲突具有显著的负向影响。本研究同时证实了技术压力（technostress）在感知上级支持与工作-家庭冲突之间的调节效应。然而，资源保存理论（Conservation of Resources theory）并不支持技术压力在感知同事支持与工作-家庭冲突关系中的调节效应。本研究的发现借助资源保存相关变量——资源损失与资源增益，拓展了护理行业工作-家庭冲突领域的研究文献。从实践层面而言，医院管理者应通过阐释医疗信息技术对护理人员职业发展的价值，以及其如何保障患者的健康与安全，向其强调医疗信息技术的长期益处。本研究建议可针对包括辅助支持人员、医师及管理人员在内的其他医疗从业人员的视角展开调研并进行对比。未来的研究还应采用纳入因果关系分析的纵向研究设计，以获得更具说服力的研究成果。