Opinions of Egyptian Experts of Tourism and Hospitality Sectors about Customer Loyalty in Hotels: Survey Results

Data was collected via a survey sent to experts in the Egyptian tourism and hospitality sectors regarding a set of factors that can influence customers' opinions about their accommodation experience in Egyptian hotels and encourage them to return, thus enhancing their loyalty to hotels.Factors selected for the survey are:Service Quality.Crisis Management.Recovery after Service Failure.RAISA (robotics, artificial intelligence, service automation) Technologies.