Louisville Metro KY - Metro 311 Service Requests 2020

<div style='font-size:15px; font-weight:400;'>Service Requests for 2022, generated through Metro311's reporting system. For over 30 years Metro311 has been the Louisville Metro customer service center. Metro311 is contacted with a question or concern. Questions are answered and denoted into the reporting system as a Non-Service Request (NSR). For concerns, a Service Request (SR) is entered into the system and based on the information provided, routed to the appropriate agency. The responsible agency handling the request will receive the report and inspect or investigate per their protocols. A SR number is generated and can be utilized to track the concern.</div><div style='font-size:15px; font-weight:400;'><p style='background-attachment:initial; background-clip:initial; background-image:initial; background-origin:initial; background-position:initial; background-repeat:initial; background-size:initial; box-sizing:border-box; margin:0in 0in 15pt; max-width:100%;'>&nbsp;</p><div style='border:0px solid currentcolor; box-sizing:border-box; font-family:inherit; font-size:15px; font-weight:400; line-height:1.5;'><p style='background-attachment:initial; background-clip:initial; background-image:initial; background-origin:initial; background-position:initial; background-repeat:initial; background-size:initial; border:0px solid currentcolor; box-sizing:border-box; margin:0in 0in 15pt; max-width:100%;'><span style='color:#242020; font-family:Avenir Next W01, Avenir Next W00, Avenir Next, Avenir, Helvetica Neue, sans-serif; font-size:large;'><font style='border:0px solid currentcolor; box-sizing:border-box; font-family:inherit; line-height:1.5;'><strong>Data Dictionary</strong></font></span></p><p style='background-attachment:initial; background-clip:initial; background-image:initial; background-origin:initial; background-position:initial; background-repeat:initial; background-size:initial; border:0px solid currentcolor; box-sizing:border-box; color:rgb(36, 32, 32); font-family:&quot;Avenir Next W01&quot;, &quot;Avenir Next W00&quot;, &quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; margin:0in 0in 15pt; max-width:100%;'>&nbsp;</p><figure style='width:507pt;'><figure><figure><figure><table style='background-color:rgb(255, 255, 255); border-collapse:collapse; border-spacing:0px; border:1px solid rgb(201, 201, 201); box-sizing:border-box; color:rgb(36, 32, 32); font-family:&quot;Avenir Next&quot;, &quot;Avenir Next&quot;; font-size:14px; line-height:1.5; margin-bottom:1.5rem; overflow:auto; text-align:start; text-indent:0px; word-break:normal;' width='676' cellpadding='0' cellspacing='0' border='0'><tbody><tr style='border-bottom-width:1px; border-color:rgb(201, 201, 201); border-left-width:0px; border-right-width:0px; border-style:solid; border-top-width:0px; box-sizing:border-box; height:15pt; text-align:start;'><td style='background-color:rgb(255, 192, 0); border-bottom-width:0px; border-color:rgb(201, 201, 201); border-left-width:1px; border-right-width:1px; border-style:solid; border-top-width:0px; box-sizing:border-box; font-weight:300; height:15pt; padding:0in 5.4pt; text-align:start; width:113pt;' width='151'><p style='border:0px solid currentcolor; box-sizing:border-box; margin:0px 0px 0in;'><span style='color:black; font-family:inherit;'><span style='border:0px solid currentcolor; box-sizing:border-box; line-height:1.5;'><strong>field name</strong></span></span></p></td><td style='background-color:rgb(255, 192, 0); border-bottom-width:0px; border-color:rgb(201, 201, 201); border-left-width:1px; border-right-width:1px; border-style:solid; border-top-width:0px; box-sizing:border-box; font-weight:300; height:15pt; padding:0in 5.4pt; text-align:start; width:394pt;' width='525'><p style='border:0px solid currentcolor; box-sizing:border-box; margin:0px 0px 0in;'><span style='color:black; font-family:inherit;'><span style='border:0px solid currentcolor; box-sizing:border-box; line-height:1.5;'><strong>field description</strong></span></span></p></td></tr><tr style='border-bottom-width:1px; border-color:rgb(201, 201, 201); border-left-width:0px; border-right-width:0px; border-style:solid; border-top-width:0px; box-sizing:border-box; height:15pt; text-align:start;'><td style='border-bottom-width:0px; border-color:rgb(201, 201, 201); border-left-width:1px; border-right-width:1px; border-style:solid; border-top-width:0px; box-sizing:border-box; font-weight:300; height:15pt; padding:0in 5.4pt; text-align:start; width:113pt;' width='151'><p style='border:0px solid currentcolor; box-sizing:border-box; margin:0px 0px 0in;'>service_request_id</p></td><td style='border-bottom-width:0px; border-color:rgb(201, 201, 201); border-left-width:1px; border-right-width:1px; border-style:solid; border-top-width:0px; box-sizing:border-box; font-weight:300; height:15pt; padding:0in 5.4pt; text-align:start; width:394pt;' width='525'><p style='border:0px solid currentcolor; box-sizing:border-box; margin:0px 0px 0in;'>The unique ID of the concern created by the system.</p></td></tr><tr style='border-bottom-width:1px; border-color:rgb(201, 201, 201); border-left-width:0px; border-right-width:0px; border-style:solid; border-top-width:0px; box-sizing:border-box; height:15pt; text-align:start;'><td style='border-bottom-width:0px; border-color:rgb(201, 201, 201); border-left-width:1px; border-right-width:1px; border-style:solid; border-top-width:0px; box-sizing:border-box; font-weight:300; height:15pt; padding:0in 5.4pt; text-align:start; width:113pt;' width='151'><p style='border:0px solid currentcolor; box-sizing:border-box; margin:0px 0px 0in;'>requested_datetime</p></td><td style='border-bottom-width:0px; border-color:rgb(201, 201, 201); border-left-width:1px; border-right-width:1px; border-style:solid; border-top-width:0px; box-sizing:border-box; font-weight:300; height:15pt; padding:0in 5.4pt; text-align:start; width:394pt;' width='525'><p style='border:0px solid currentcolor; box-sizing:border-box; margin:0px 0px 0in;'>The date and time the SR was made.</p></td></tr><tr style='border-bottom-width:1px; border-color:rgb(201, 201, 201); border-left-width:0px; border-right-width:0px; border-style:solid; border-top-width:0px; box-sizing:border-box; height:15pt; text-align:start;'><td style='border-bottom-width:0px; border-color:rgb(201, 201, 201); border-left-width:1px; border-right-width:1px; border-style:solid; border-top-width:0px; box-sizing:border-box; font-weight:300; height:15pt; padding:0in 5.4pt; text-align:start; width:113pt;' width='151'><p style='border:0px solid currentcolor; box-sizing:border-box; margin:0px 0px 0in;'>probyear</p></td><td style='border-bottom-width:0px; border-color:rgb(201, 201, 201); border-left-width:1px; border-right-width:1px; border-style:solid; border-top-width:0px; box-sizing:border-box; font-weight:300; height:15pt; padding:0in 5.4pt; text-align:start; width:394pt;' width='525'><p style='border:0px solid currentcolor; box-sizing:border-box; margin:0px 0px 0in;'>The year the SR was made.</p></td></tr><tr style='border-bottom-width:1px; border-color:rgb(201, 201, 201); border-left-width:0px; border-right-width:0px; border-style:solid; border-top-width:0px; box-sizing:border-box; height:30pt; text-align:start;'><td style='border-bottom-width:0px; border-color:rgb(201, 201, 201); border-left-width:1px; border-right-width:1px; border-style:solid; border-top-width:0px; box-sizing:border-box; font-weight:300; height:30pt; padding:0in 5.4pt; text-align:start; width:113pt;' width='151'><p style='border:0px solid currentcolor; box-sizing:border-box; margin:0px 0px 0in;'>updated_datetime</p></td><td style='border-bottom-width:0px; border-color:rgb(201, 201, 201); border-left-width:1px; border-right-width:1px; border-style:solid; border-top-width:0px; box-sizing:border-box; font-weight:300; height:30pt; padding:0in 5.4pt; text-align:start; width:394pt;' width='525'><p style='border:0px solid currentcolor; box-sizing:border-box; margin:0px 0px 0in;'>The date and time the SR was last modified</p></td></tr><tr style='border-bottom-width:1px; border-color:rgb(201, 201, 201); border-left-width:0px; border-right-width:0px; border-style:solid; border-top-width:0px; box-sizing:border-box; height:15pt; text-align:start;'><td style='border-bottom-width:0px; border-color:rgb(201, 201, 201); border-left-width:1px; border-right-width:1px; border-style:solid; border-top-width:0px; box-sizing:border-box; font-weight:300; height:15pt; padding:0in 5.4pt; text-align:start; width:113pt;' width='151'><p style='border:0px solid currentcolor; box-sizing:border-box; margin:0px 0px 0in;'>closed_date</p></td><td style='border-bottom-width:0px; border-color:rgb(201, 201, 201); border-left-width:1px; border-right-width:1px; border-style:solid; border-top-width:0px; box-sizing:border-box; font-weight:300; height:15pt; padding:0in 5.4pt; text-align:start; width:394pt;' width='525'><p style='border:0px solid currentcolor; box-sizing:border-box; margin:0px 0px 0in;'>The date the SR was closed. This information only applies to the SR, not the associated cases or work orders. Responding agencies utilize cases or work orders for their investigations.</p></td></tr><tr style='border-bottom-width:1px; border-color:rgb(201, 201, 201); border-left-width:0px; border-right-width:0px; border-style:solid; border-top-width:0px; box-sizing:border-box; height:15pt; text-align:start;'><td style='border-bottom-width:0px; border-color:rgb(201, 201, 201); border-left-width:1px; border-right-width:1px; border-style:solid; border-top-width:0px; box-sizing:border-box; font-weight:300; height:15pt; padding:0in 5.4pt; text-align:start; width:113pt;' width='151'><p style='border:0px solid currentcolor; box-sizing:border-box; margin:0px 0px 0in;'>status_description</p></td><td style='border-bottom-width:0px; border-color:rgb(201, 201, 201); border-left-width:1px; border-right-width:1px; border-style:solid; border-top-width:0px; box-sizing:border-box; font-weight:300; height:15pt; padding:0in 5.4pt; text-align:start; width:394pt;' width='525'><p style='border:0px solid currentcolor; box-sizing:border-box; margin:0px 0px 0in;'>An indicator of the current state of the SR.</p></td></tr><tr style='border-bottom-width:1px; border-color:rgb(201, 201, 201); border-left-width:0px; border-right-width:0px; border-style:solid; border-top-width:0px; box-sizing:border-box; height:30pt; text-align:start;'><td style='border-bottom-width:0px; border-color:rgb(201, 201, 201); border-left-width:1px; border-right-width:1px; border-style:solid; border-top-width:0px; box-sizing:border-box; font-weight:300; height:30pt; padding:0in 5.4pt; text-align:start; width:113pt;' width='151'><p style='border:0px solid currentcolor; box-sizing:border-box; margin:0px 0px 0in;'>status_notes</p></td><td style='border-bottom-width:0px; border-color:rgb(201, 201, 201); border-left-width:1px; border-right-width:1px; border-style:solid; border-top-width:0px; box-sizing:border-box; font-weight:300; height:30pt; padding:0in 5.4pt; text-align:start; width:394pt;' width='525'><p style='border:0px solid currentcolor; box-sizing:border-box; margin:0px 0px 0in;'>This info is dynamic and will change as the responsible agency denotes.</p></td></tr><tr style='border-bottom-width:1px; border-color:rgb(201, 201, 201); border-left-width:0px; border-right-width:0px; border-style:solid; border-top-width:0px; box-sizing:border-box; height:15pt; text-align:start;'><td style='border-bottom-width:0px; border-color:rgb(201, 201, 201); border-left-width:1px; border-right-width:1px; border-style:solid; border-top-width:0px; box-sizing:border-box; font-weight:300; height:15pt; padding:0in 5.4pt; text-align:start; width:113pt;' width='151'><p style='border:0px solid currentcolor; box-sizing:border-box; margin:0px 0px 0in;'>source</p></td><td style='border-bottom-width:0px; border-color:rgb(201, 201, 201); border-left-width:1px; border-right-width:1px; border-style:solid; border-top-width:0px; box-sizing:border-box; font-weight:300; height:15pt; padding:0in 5.4pt; text-align:start; width:394pt;' width='525'><p style='border:0px solid currentcolor; box-sizing:border-box; margin:0px 0px 0in;'>How the SR was received.</p></td></tr><tr style='border-bottom-width:1px; border-color:rgb(201, 201, 201); border-left-width:0px; border-right-width:0px; border-style:solid; border-top-width:0px; box-sizing:border-box; height:15pt; text-align:start;'><td style='border-bottom-width:0px; border-color:rgb(201, 201, 201); border-left-width:1px; border-right-width:1px; border-style:solid; border-top-width:0px; box-sizing:border-box; font-weight:300; height:15pt; padding:0in 5.4pt; text-align:start; width:113pt;' width='151'><p style='border:0px solid currentcolor; box-sizing:border-box; margin:0px 0px 0in;'>service_name</p></td><td style='border-bottom-width:0px; border-color:rgb(201, 201, 201); border-left-width:1px; border-right-width:1px; border-style:solid; border-top-width:0px; box-sizing:border-box; font-weight:300; height:15pt; padding:0in 5.4pt; text-align:start; width:394pt;' width='525'><p style='border:0px solid currentcolor; box-sizing:border-box; margin:0px 0px 0in;'>The name of the SR type</p></td></tr><tr style='border-bottom-width:1px; border-color:rgb(201, 201, 201); border-left-width:0px; border-right-width:0px; border-style:solid; border-top-width:0px; box-sizing:border-box; height:15pt; text-align:start;'><td style='border-bottom-width:0px; border-color:rgb(201, 201, 201); border-left-width:1px; border-right-width:1px; border-style:solid; border-top-width:0px; box-sizing:border-box; font-weight:300; height:15pt; padding:0in 5.4pt; text-align:start; width:113pt;' width='151'><p style='border:0px solid currentcolor; box-sizing:border-box; margin:0px 0px 0in;'>description</p></td><td style='border-bottom-width:0px; border-color:rgb(201, 201, 201); border-left-width:1px; border-right-width:1px; border-style:solid; border-top-width:0px; box-sizing:border-box; font-weight:300; height:15pt; padding:0in 5.4pt; text-align:start; width:394pt;' width='525'><p style='border:0px solid currentcolor; box-sizing:border-box; margin:0px 0px 0in;'>A description of the SR submitted.</p></td></tr><tr style='border-bottom-width:1px; border-color:rgb(201, 201, 201); border-left-width:0px; border-right-width:0px; border-style:solid; border-top-width:0px; box-sizing:border-box; height:15pt; text-align:start;'><td style='border-bottom-width:0px; border-color:rgb(201, 201, 201); border-left-width:1px; border-right-width:1px; border-style:solid; border-top-width:0px; box-sizing:border-box; font-weight:300; height:15pt; padding:0in 5.4pt; text-align:start; width:113pt;' width='151'><p style='border:0px solid currentcolor; box-sizing:border-box; margin:0px 0px 0in;'>agency_responsible</p></td><td style='border-bottom-width:0px; border-color:rgb(201, 201, 201); border-left-width:1px; border-right-width:1px; border-style:solid; border-top-width:0px; box-sizing:border-box; font-weight:300; height:15pt; padding:0in 5.4pt; text-align:start; width:394pt;' width='525'><p style='border:0px solid currentcolor; box-sizing:border-box; margin:0px 0px 0in;'>The agency responsible for addressing the SR.</p></td></tr><tr style='border-bottom-width:1px; border-color:rgb(201, 201, 201); border-left-width:0px; border-right-width:0px; border-style:solid; border-top-width:0px; box-sizing:border-box; height:15pt; text-align:start;'><td style='border-bottom-width:0px; border-color:rgb(201, 201, 201); border-left-width:1px; border-right-width:1px; border-style:solid; border-top-width:0px; box-sizing:border-box; font-weight:300; height:15pt; padding:0in 5.4pt; text-align:start; width:113pt;' width='151'><p style='border:0px solid currentcolor; box-sizing:border-box; margin:0px 0px 0in;'>address</p></td><td style='border-bottom-width:0px; border-color:rgb(201, 201, 201); border-left-width:1px; border-right-width:1px; border-style:solid; border-top-width:0px; box-sizing:border-box; font-weight:300; height:15pt; padding:0in 5.4pt; text-align:start; width:394pt;' width='525'><p style='border:0px solid currentcolor; box-sizing:border-box; margin:0px 0px 0in;'>The location of the concern.</p></td></tr><tr style='border-bottom-width:1px; border-color:rgb(201, 201, 201); border-left-width:0px; border-right-width:0px; border-style:solid; border-top-width:0px; box-sizing:border-box; height:15pt; text-align:start;'><td style='border-bottom-width:0px; border-color:rgb(201, 201, 201); border-left-width:1px; border-right-width:1px; border-style:solid; border-top-width:0px; box-sizing:border-box; font-weight:300; height:15pt; padding:0in 5.4pt; text-align:start; width:113pt;' width='151'><p style='border:0px solid currentcolor; box-sizing:border-box; margin:0px 0px 0in;'>longitude</p></td><td style='border-bottom-width:0px; border-color:rgb(201, 201, 201); border-left-width:1px; border-right-width:1px; border-style:solid; border-top-width:0px; box-sizing:border-box; font-weight:300; height:15pt; padding:0in 5.4pt; text-align:start; width:394pt;' width='525'><p style='border:0px solid currentcolor; box-sizing:border-box; margin:0px 0px 0in;'>Longitude of the location, using the WGS84 projection.</p></td></tr><tr style='border-bottom-width:1px; border-color:rgb(201, 201, 201); border-left-width:0px; border-right-width:0px; border-style:solid; border-top-width:0px; box-sizing:border-box; height:15pt; text-align:start;'><td style='border-bottom-width:0px; border-color:rgb(201, 201, 201); border-left-width:1px; border-right-width:1px; border-style:solid; border-top-width:0px; box-sizing:border-box; font-weight:300; height:15pt; padding:0in 5.4pt; text-align:start; width:113pt;' width='151'><p style='border:0px solid currentcolor; box-sizing:border-box; margin:0px 0px 0in;'>latitude</p></td><td style='border-bottom-width:0px; border-color:rgb(201, 201, 201); border-left-width:1px; border-right-width:1px; border-style:solid; border-top-width:0px; box-sizing:border-box; font-weight:300; height:15pt; padding:0in 5.4pt; text-align:start; width:394pt;' width='525'><p style='border:0px solid currentcolor; box-sizing:border-box; margin:0px 0px 0in;'>Latitude of the location, using the WGS84 projection.</p></td></tr><tr style='border-bottom-width:1px; border-color:rgb(201, 201, 201); border-left-width:0px; border-right-width:0px; border-style:solid; border-top-width:0px; box-sizing:border-box; height:15pt; text-align:start;'><td style='border-bottom-width:0px; border-color:rgb(201, 201, 201); border-left-width:1px; border-right-width:1px; border-style:solid; border-top-width:0px; box-sizing:border-box; font-weight:300; height:15pt; padding:0in 5.4pt; text-align:start; width:113pt;' width='151'><p style='border:0px solid currentcolor; box-sizing:border-box; margin:0px 0px 0in;'>zip_code</p></td><td style='border-bottom-width:0px; border-color:rgb(201, 201, 201); border-left-width:1px; border-right-width:1px; border-style:solid; border-top-width:0px; box-sizing:border-box; font-weight:300; height:15pt; padding:0in 5.4pt; text-align:start; width:394pt;' width='525'><p style='border:0px solid currentcolor; box-sizing:border-box; margin:0px 0px 0in;'>Zip code of the location</p></td></tr><tr style='border:0px solid rgb(201, 201, 201); box-sizing:border-box; height:15pt; text-align:start;'><td style='border-bottom-width:0px; border-color:rgb(201, 201, 201); border-left-width:1px; border-right-width:1px; border-style:solid; border-top-width:0px; box-sizing:border-box; font-weight:300; height:15pt; padding:0in 5.4pt; text-align:start; width:113pt;' width='151'><p style='border:0px solid currentcolor; box-sizing:border-box; margin:0px 0px 0in;'>council_district</p></td><td style='border-bottom-width:0px; border-color:rgb(201, 201, 201); border-left-width:1px; border-right-width:1px; border-style:solid; border-top-width:0px; box-sizing:border-box; font-weight:300; height:15pt; padding:0in 5.4pt; text-align:start; width:394pt;' width='525'><p style='border:0px solid currentcolor; box-sizing:border-box; margin:0px 0px 0in;'>council district of the location</p></td></tr></tbody></table></figure></figure></figure></figure></div><p>The city o f Louisville adheres to the Open311.org&nbsp; <a target='_blank' href='https://wiki.open311.org/GeoReport/bulk' rel='nofollow ugc noopener noreferrer'>Data Standards</a>&nbsp;</p></div>