VPRS 11347 Complaint Files (General Jurisdiction)

This series consists of files created by the Office of the Ombudsman (VA 1037) in the course of investigating complaints in its general jurisdiction. This jurisdiction relates to complaints received by it concerning administrative actions taken in Victorian Government Departments, statutory bodies or by officers and employees of municipal councils.The complaint files contain the original signed complaint as received by the Office, reports and other documentation collected by the Ombudsman's staff in the course of the investigation and the results of the investigation. Files also contain, in some cases, responses by complainants or State Government bodies to new information and to provisional findings by the Ombudsman.This series does not include complaints made in relation to Victoria Police or the administration of the Freedom of Information Act. These complaints are contained within VPRS 13960 Complaint Files (Police) and VPRS 14627 Complaint Files (Freedom of Information) respectively.Until November 1981, the series contained files relating to general jurisdiction complaints that were received but deemed not to be within the jurisdiction of the Office of the Ombudsman to investigate under the provisions of the Ombudsman Act 1973. After 1981 such files were incorporated into the Office's general subject correspondence series. The general subject corresponence series has not been transferred to PROV.Between November 1981 and June 1993 the general subject correspondence system also incorporated files relating to either anonymous complaints, resolved complaints or complaints which were referred to other agencies for investigation. These files were identified in the system by primary number 128. Prior to November 1981 and after June 1993, files for such cases were maintained within this series.Culled and Missing filesA number of files which were originally part of this series have not been transferred and have been destroyed in accordance with authorised disposal action. The files destroyed relate to general jurisdiction complaints which were received and:deemed not to be within the jurisdiction of the Office of the Ombudsmanmade the subject of a preliminary enquiry after which the case did not proceed to a full investigation. In such instances the case was considered to be finalised because the complaint was either withdrawn, deferred (and not subsequently taken up), discontinued, clarified, resolved or the Ombudsman deemed that the complaint was either not sustained, sustained but not remediable or sustained with action to be taken.For both no jurisdiction and preliminary enquiry cases, all files which had been identified as containing a precedent relating to the duties of the Office have been retained for permanent retention. All of the remaining preliminary enqiry and no jurisdiction files have been destroyed 10 years after action was completed by the Office.Additionally, the first 600 files were not located for disposal action at the time of the transfer of the first consignment of this series.

本系列档案由监察专员办公室（Office of the Ombudsman，档案编号VA 1037）在处理其一般管辖权（general jurisdiction）范围内的投诉调查工作中形成。该一般管辖权涵盖该办公室受理的、针对维多利亚州政府部门、法定机构或市政委员会官员及雇员所实施行政行为的投诉。

投诉档案包含办公室接收的原始签署投诉文件（original signed complaint）、监察专员办公室工作人员在调查过程中收集的报告及其他相关文档，以及调查结果。部分档案还包含投诉人或州政府机构针对新获取信息及监察专员出具的初步调查结论（provisional findings）作出的回复。

本系列不涵盖针对维多利亚州警察局（Victoria Police）或《信息自由法》（Freedom of Information Act）执行相关的投诉，此类投诉分别收录于VPRS 13960《（警务）投诉档案》与VPRS 14627《（信息自由）投诉档案》中。

1981年11月以前，本系列收录受理后被认定不符合《1973年监察专员法》（Ombudsman Act 1973）规定的监察专员办公室调查管辖范围的一般管辖权投诉档案。1981年起，此类档案被纳入办公室通用主题信函档案系列（general subject correspondence series），该系列并未移交至PROV。

1981年11月至1993年6月期间，通用主题信函档案系统还收录匿名投诉（anonymous complaints）、已办结投诉（resolved complaints）或移交至其他机构调查的投诉（complaints which were referred to other agencies for investigation），此类档案在系统中以主编号128（primary number 128）标识。而在1981年11月之前及1993年6月之后，此类案件的档案均留存于本系列中。

已销毁与缺失档案
本系列原有的部分档案未完成移交，并已按照授权处置行动（authorised disposal action）予以销毁。被销毁的档案均来自受理的一般管辖权投诉，包括两类：一是被认定不属于监察专员办公室管辖范围的投诉；二是经初步调查（preliminary enquiry）后未进入全面调查（full investigation）环节的投诉。此类案件均视为已办结（finalised），情形包括：投诉已撤回、暂缓且未后续跟进、终止、澄清、办结，或监察专员认定投诉不成立、成立但无整改空间，或成立且需采取处置行动。

针对管辖不符及初步调查两类案件，所有被认定包含办公室职责相关先例（precedent）的档案均予以永久留存（permanent retention）。其余所有初步调查及管辖不符的档案，均在办公室完成处置行动满10年后予以销毁。

此外，在本系列首批档案移交时，首批600份档案尚未完成处置流程，故未被纳入移交范围。