Satisfied Nor Dissatisfied: The Flexible Delivery of Student Affairs and Services Programs During Pandemic

This descriptive-survey study examined the level of satisfaction on the delivery of student affairs and services programs during pandemic. The researchers conducted a survey to the two hundred (211) students of NORSU Mabinay campus from the eight (8) programs: BS Agriculture, BS Criminology, BS Business Administration, BS Industrial Technology, BS Computer Science, BS Hospitality Management, Bachelor of Elementary Education, and Bachelor of Secondary Education across year levels. Data were analyzed through frequency and percentage distribution, mean, and Pearson R using SPSS. Results revealed that the students are neither satisfied nor dissatisfied on the flexible delivery of the Student Services Programs as stipulated in CMO no. 08, series of 2021. Moreover, there is no significant relationship between the students’ level of satisfaction on SAS programs and their demographic profile in terms sex, course program, year level, disability, membership to indigenous group, and modality of leaning. Hence, regardless of profile, satisfaction level cannot be measured fully since not all services are fully implemented at the time of pandemic. Finally, the researcher establish a modified continuity plan to enhance the delivery of the student affairs and services programs to provide equitable support for learning opportunities.

本描述性调查研究旨在考察新冠疫情期间学生事务与服务项目的实施满意度水平。研究者向NORSU马比奈校区的211名学生开展了调研，这些学生覆盖各年级，分别来自8个专业：农学学士（BS Agriculture）、刑事学学士（BS Criminology）、工商管理学士（BS Business Administration）、工业技术学士（BS Industrial Technology）、计算机科学学士（BS Computer Science）、酒店管理学士（BS Hospitality Management）、初等教育学士（Bachelor of Elementary Education）以及中等教育学士（Bachelor of Secondary Education）。研究采用SPSS统计软件，通过频数与百分比分布、均值以及皮尔逊相关系数（Pearson R）对数据进行分析。结果显示，学生对于2021年第08号系列政令（CMO No. 08, s. 2021）规定的学生服务柔性实施模式，既未感到满意也未感到不满。此外，学生对学生事务与服务（SAS）项目的满意度水平，与其性别、所学专业、年级、残疾状况、原住民身份以及学习模式等人口统计学特征之间均无显著相关性。由此可见，无论学生具备何种人口统计学特征，其满意度均无法被完全衡量，因为疫情期间并非所有服务项目均已全面落地实施。最后，研究者制定了一项改良版持续优化计划，以完善学生事务与服务项目的实施流程，为学习机会提供公平可靠的支持保障。