Profile of technical complaints related to single use hypodermic syringes marketed in Brazil after compulsory certification

ABSTRACT Metrological certification is an important Sanitary Surveillance tool. The objective of this study was to evaluate the profile of notifications of technical complaints of hypodermic syringes performed in Notivisa/Anvisa (Sistema Nacional de Notificações de Eventos Adversos e Queixas Técnicas/Agência Nacional de Vigilância Sanitária) between 2012 and 2015. The notifications were analyzed individually and classified according to the reasons reported. 4181 notifications were evaluated and the most prevalent complaints were: 'broken product in the sealed package' (22%) and 'dirt/stains inside the product/packaging' (15.8%). There were no significant changes in the profile of the complaints after compulsory certification, which, although indispensable, is not capable of replacing post-marketing monitoring.