Kenya (2016): Tunza Client Exit Interview monitoring the quality of Tunza service delivery.
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https://doi.org/10.7910/DVN/EJHVCP
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The purpose of the annual Tunza Client Exit Interview (CEI) Survey is to gather information from the clients that attend the franchise that will aide in improving their interaction with the providers and franchise as a whole. The surveys collate data on quality of care indicators and the equity of access to Tunza Services. Survey results are used by PS Kenya managers to map out performance gaps, thus, guiding formulation of more targeted and evidence-based programmatic decisions.
创建时间:
2016-08-22



