KPIs for the validation of the GreenSoul behavioural models

This document presents both the methodology followed to select the Key Performance Indicators (KPI) and the final KPIs selected to measure the impact achieved by the actions carried on during the pilots. To select the KPIs we first have prepared a comprehensive list of KPIs to consider, then we follow a Delphi Method to reach a consensus among a panel of experts about the how to score every KPI in several aspects and finally we perform a descriptive statistical analysis to select the best set of KPIs.本文件同时阐述了关键绩效指标（Key Performance Indicators，KPI）的遴选流程，以及为衡量试点阶段各项举措所达成的实施效果而最终确定的KPI集合。在KPI遴选环节，研究团队首先编制了一份全面的待选KPI清单；随后采用德尔菲法，组织专家小组就各项KPI的多维度评分规则达成共识；最终通过描述性统计分析，筛选出最优的KPI组合。